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I've been trying to get my head around leadership ever since being named Captain of my under 12s 2nd XI school cricket team & the significantly different sporting experience that came with it. Now being in the corporate world, the stakes are higher than deciding 'who will bowl next?' or what words of encouragement & helpful info to give to a nervous batsman making his way to join me in the middle after a big wicket. Since leaving university & the ease of access we now enjoy to great leaders, thinkers & writers this century, it seems to me that the tenets of the ancients & of us moderns are closely aligned when it comes to leadership. Comment below about what you think makes a good leader? Pay Attention Keep your eyes open: Understand, commit to, & develop a vision to determine or guide destiny. Being visionary also helps but isn’t essential - the understanding and commitment is. Love data : Constantly collect, analyse, plan and (when necessary) pivot from it. Trends are your friend. Remain humble : Always remember that you are fortunate to be the messenger of your ideas, not the embodiment of them. Speak Properly Develop your verbal capacity - communicate effectively with your people to give them the best chance to help you evolve and shape the organization. Actively listen to all – especially to those of contrary opinion to your own & develop the ability to entertain a thought without accepting it . Articulate efficiently and slightly faster than normal speech patterns. Use appropriate tonality . Keep Chaos at Bay and Keep Your People Safe Cultivate a deep sense of trust and cooperation across the whole company. Be respectful and empathetic of existing systems, processes, teams and cultural norms while you change, disrupt, replenish or replace them. Create a culture where a contrarian voice is celebrated , not punished, and is never an exercise in futility. Sacrifice your own interests to protect your people; never the other way around. Why do so many people have such a visceral hatred and mistrust of some Wall Street CEOs? “Because they have violated the very definition of leadership. They have violated this deep seated social contract . We know that they will allow their own people to be sacrificed to protect their own interests...this is what so offends us, not the numbers.” Sacrifice the numbers to save your people, never the other way around. Make and Foster Ingenious Things That Happen as a Consequence Instill and reinforce a culture that embraces, inspires and rewards ' Kaizen ' and innovation throughout the group; Ensure that all new ideas get ‘ a fair go ’. Be Predictable; Your Values > Your Interests Communicate what you stand for and what you believe clearly and repeatedly so everyone can easily sum you up in a nutshell; Act and speak consistently : run all your decisions through your values (your “Why”) before your interests (your “What”). If you encounter a case where your interests conflict with your values, always choose the option that ensures that your values prevail . Real leaders go first - they take the risk before anyone else does. Real leaders choose to sacrifice so their people may gain. And when they do, the natural response is their people will sacrifice for them. And when asked why they sacrificed for their leader - they all say the same thing: "Because they would've done it for me". Leadership is a choice ; not a rank. Real leaders don't trust their people to follow the rules, they trust them to know when to break them; to use discretion; to find another way. Leaders work for their followers, not the other way around. Titles do not maketh the leader – deeds do. Sources: Why good leaders make you feel safe | Simon Sinek TED Talk Dr. Jordan Peterson's Maps of Meaning Lecture 8 | Mesopotamian segment Dr. Jordan Peterson's Maps of Meaning Lecture 7 | Egyptian segment What game theory teaches us about [business] | Simon Sinek TED Talk

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E-commerce – buying or selling products through the Internet is a huge, growing industry and as a business owner, you do not want to miss out on occasion for more sales. People are using their mobile phones more than ever and they regulate almost all aspects of their lives, which for the e-commerce world is an opportunity. 1. Getting as close as possible and as convenient as possible is a proven tactic to rapidly increase revenue. E-commerce is easy and convenient for prospective customers – can purchase any time of the day from anywhere they desire. As the study shows customer behaviour is changing and shifting progressively into online environment – points on the pathway to purchase journey are mostly conducted online. 2. The growth of e-commerce itself should be the reason to go online. As you know COVID-19 has changed the way people live and consume. Many of local stores were forced to closed, while in the meantime online stores were making bank. While you can see multiple department stores being about to close, the number of online stores is constantly growing and doing well. In 2021 retail e-commerce sales worldwide are expected to be about 4.9 Trillion USD and keep in mind in the following years the number is going to keep growing. 3. The cost of operations is much smaller. If you own many stores, your costs are very high – rent, bills, staff and other regulations can easily leave you drowning, especially in rough times of global pandemic. If you run e-commerce business – your costs overhead is much smaller – office in many cases is enough plus great website and well-planned marketing strategy. 4. The number of potential customers. If you own a stationery store in any kind of industry, who can be your customer? Usually, people within some specific geographic area, which can come at certain times. Online? It varies from the specification of your business, although it is easy to figure out the number would be much greater. Your reach can be amazing! 5. Flexibility and easy to manage. If you think about e-commerce business model in comparison to run a store in a particular location it is just much easier and more flexible. You do not have to be in a specific place during operating hours or wonder how your customers find out about your business – well-developed marketing will provide you with this information and for most of necessary task you can be anywhere with your phone for essential customer support! E-commerce is the future of the business. Even if you think your offerings can not become an online product there is always a way around it! Have you considered making an online course or adding additional products? There is always a way and to stay on top of the game in those hard times you must be creative to survive!

2021 Survival kit for small businesses As we all know 2020 was revolutionary time for the whole world and many business owners have decided to give up. It has been a year full of voltage and fear due to the impossibility to predict even the next few days as you never knew how the situation is going to escalate. We were told that "we are all in this together" although, have we? It has been rough, but worse can be to come. Businesses struggled a lot already and unfortunately, 2021 is still full of unclarity about the future and we need to remember that JobKeeper payment will not last forever - we will have to face the consequences of catastrophic 2020... Let's better get ready for that! 1. Resilience "If you want to change the world, start with yourself". Resilience is focused on being tough and flexible. Some might think is just about personality type, which is not necessarily true. Discovering your weaknesses and working on them later is very tough, although necessary to develop new skills and gain the ability to adapt to new challenges. Focus on basics, which people tend to forget about - balanced diet, exercise, and relaxation! All these basic needs will help you to become more resilient and so on - be able to become adaptable! 2. Become as close to your customers as possible Marketing is a king here - especially social media marketing in terms of globalization and customer behaviour. Many businesses fall for the mistake of cutting marketing costs, which is often the worst-case scenario - as the businesses which invested in marketing during the recession historically gained much better results compared to businesses that have not. There is much more about it, which is going to be details explained in a separate blog post. 3. Consider new offerings If you have a look at the e-commerce business is booming. 2020 showed us how you can survive global changes - go more online. For example, Uber eats have experienced a huge surge due to government restrictions and become crucial for survivor of the eateries. Some of the businesses decided to offer online courses or customized products to build up their revenue, which worked well. So, what is your idea to get some extra money coming in? 4. Be up to date! It does not matter which industry are you operating in - you have to be up to date with current trends, news, and situation! By being up to date with trends and news for the industry you are well prepared and be able to keep up with the competition. You can keep customers, gain more customers as well as develop better strategies for the business. Get to know what help is offered by the government and different organizations. You do not want to miss out on the support available during these rough times. 5. Budget Budgeting can be very hard in such an unpredictable market, although that is not an excuse to ignore it. Budgeting and financial planning are necessary to be prepared for different scenarios to be able to respond to the situation accordingly and know how much you can spend and do not put your business at risk. It is not an easy job and can require accountant help, although it is necessary. There are many important aspects of the business that you need to be aware of and control regularly to survive in 2021. It was tough. It is going to be tough. We are going to make it - we made it in 2020 and 2021 is much better. Why? It is much easier to predict what is needed to survive than It was one year ago. What do you think is the most important in 2021 for small businesses to strive?